Privacy Policy

1. Introduction

1.1. This privacy policy explains how we collect, protect, use, and share personal information when you engage with us:

• "CaterKing Ltd" ("we", "us", "our") refers to the company providing wholesale food and beverage services, committed to safeguarding your personal data under the General Data Protection Regulation (GDPR).
• "Customer" refers to any individual, business, organisation, or legal entity engaging with us via our website, phone, or in person.
• "Personal Data" includes any information that identifies you, such as your name, address, and payment details.
• "Website" refers to www.caterking.co.uk and associated digital platforms.

1.2. The section headings in this document are for convenience and do not affect its interpretation.

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2. Your Personal Data

2.1. Data We Collect

We collect the following types of personal information for various purposes:

• Account Details: Name, address, email, phone numbers, and business information when you register as a customer.
• Purchase History: Records of your orders and preferences.
• Correspondence: Emails and call records for quality assurance and issue resolution.
• Technical Data: IP addresses, browser information, and usage analytics.

2.2. How We Use Your Data

Your data is used for purposes such as:

• Registering and managing your account.
• Processing orders and payments.
• Improving our services and customer experience.
• Sending promotional materials (with your consent).
• Fraud prevention and legal compliance.

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3. Cookies

3.1. What Are Cookies?

Cookies are small files stored on your device to enhance website functionality and performance.

3.2. How We Use Cookies

Cookies help us with:

• Website analytics and performance tracking.
• Content delivery optimisation.
• Remembering user preferences.

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4. Marketing

4.1. Promotional Communications

We may send marketing materials via email, SMS, or post. You can opt out through:

• Email: Clicking "unsubscribe" in any marketing email.

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5. Sharing and Securing Your Data

5.1. Data Sharing

We share personal data with trusted third-party partners for:

• Payment processing and credit checks.
• Fraud detection and prevention.

5.2. Data Security

Your data is secured using encryption, restricted access, and GDPR-compliant safeguards.

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6. Access and Retention

6.1. Access to Information

You can request access to your personal data by emailing admin@caterking.co.uk with the subject "Access Request" and your account details.

6.2. Retention Policy

We retain data only as long as necessary for the purposes outlined or as required by law.

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7. Changes to This Policy

7.1. Policy Updates

We may update this policy periodically. Changes will be posted on our website, and continued use of our services constitutes agreement to the revised terms.

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8. Contact Us

If you have questions or concerns, contact us at admin@caterking.co.uk